Privacy at a Glance
1. Who We Are
22aceph ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at https://22aceph.best. We are the data controller for all personal information collected through the 22aceph platform and are responsible for how that information is handled.
This Privacy Policy applies to all players, registered members, and visitors of the 22aceph website and all associated mobile-optimised versions of the platform. It covers personal data collected through registration, account use, customer support interactions, payment transactions, and general website browsing activity.
By accessing the 22aceph platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please do not create an account or continue using the platform.
22aceph is committed to complying with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, which govern the collection, processing, and storage of personal information in the Philippines. We take this obligation seriously because our Filipino players deserve to know exactly where their data goes and how it is protected.
2. Personal Data We Collect
22aceph collects the following categories of personal data from its players. We limit collection to what is genuinely necessary for the purposes described in this policy.
| Data Category | Specific Data Points | Why It Is Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID type and number | Age verification, KYC compliance, account ownership |
| Contact Data | Mobile number, email address | Account communications, OTP verification, support contact |
| Financial Data | GCash/Maya account number (partial), bank account details (partial), transaction history | Processing deposits and withdrawals, fraud prevention |
| Gaming Activity Data | Game sessions, bet history, win/loss records, bonus usage, VIP tier | Account management, responsible gaming monitoring, VIP rewards |
| Technical Data | IP address, device type, browser, operating system, session duration | Security monitoring, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer service, dispute resolution, quality assurance |
| Verification Documents | Copies of government-issued ID, proof of address, payment method screenshots | KYC compliance, withdrawal processing, AML obligations |
3. How We Collect Your Data
22aceph collects personal data through the following channels:
3.1 Directly from You
The majority of the personal data 22aceph holds about you comes directly from you. This includes information you provide during account registration, when completing KYC verification, when making deposits or withdrawals, when contacting customer support, and when participating in promotions or surveys.
3.2 Automatically During Platform Use
When you access the 22aceph platform, certain technical data is collected automatically through standard web technologies. This includes your IP address, device identifiers, browser type and version, operating system, the pages you visit on the platform, the time and duration of your visits, and session interaction data. This information is collected using cookies and similar tracking technologies, described further in Section 8 of this policy.
3.3 From Third Parties
In limited circumstances, 22aceph may receive personal data about you from third parties, including:
- Payment providers (GCash, Maya, BDO, BPI, etc.) — confirmation of payment success or failure and transaction reference data
- KYC verification services — identity and document verification results
- Fraud prevention services — risk scoring and flagging data
- Regulatory bodies — compliance-related information requests
4. How and Why We Use Your Data
22aceph uses your personal data only for the purposes described below. We do not use your data in any manner that is inconsistent with the reason it was collected.
- Account creation and management: To set up and maintain your 22aceph player account, including login authentication, account balance management, and correspondence.
- Identity verification: To verify your age, identity, and eligibility to use the platform — a legal requirement under Philippine gaming regulations. 22aceph cannot process withdrawals from unverified accounts.
- Processing payments: To facilitate deposits and withdrawals through your chosen Philippine payment method, including GCash, Maya, bank transfers, and card payments.
- Providing gaming services: To make all games, sports betting markets, live dealer tables, and promotional offers available to your account in a personalised and functional manner.
- Customer support: To respond to your queries, resolve disputes, and assist with account issues through live chat, email, or any other support channel.
- Regulatory and legal compliance: To comply with anti-money laundering (AML) laws, responsible gaming regulations, tax reporting obligations, and any other legal requirements applicable to 22aceph's operations in the Philippines.
- Fraud and security monitoring: To detect, investigate, and prevent fraudulent activity, multi-accounting, cheating, and unauthorised account access.
- Responsible gaming: To monitor gaming patterns and identify players who may be showing signs of problem gambling behaviour, in order to provide appropriate support and tools.
- Platform improvement: To analyse how players use the 22aceph platform — which games are most popular, which features are most used — in order to improve the experience for all Filipino members.
- Marketing communications: To send you relevant promotional offers, bonus notifications, and platform updates. You may opt out of marketing communications at any time without affecting your account access.
5. Legal Basis for Processing
Under the Philippines Data Privacy Act (RA 10173), 22aceph processes your personal data on the following legal grounds:
- Contractual necessity: Processing your identity data, payment data, and gaming activity data is necessary to perform the contract between you and 22aceph — namely, providing you with access to the platform and processing your bets and payouts.
- Legal obligation: Processing for KYC verification, AML monitoring, and regulatory reporting is required by Philippine law and gaming regulations. 22aceph cannot waive these requirements.
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring is based on 22aceph's legitimate interest in protecting the integrity of the platform and the welfare of its players.
- Consent: Processing for marketing communications is based on your consent, which you provide at registration and can withdraw at any time.
6. Sharing Your Personal Data
22aceph does not sell, rent, or trade your personal data to third parties for marketing purposes. Your data is shared only in the following limited and necessary circumstances:
6.1 Payment Processors
To process deposits and withdrawals, 22aceph shares the minimum necessary financial data with licensed Philippine payment providers including GCash, Maya, GrabPay, Coins.ph, and banking partners (BDO, BPI, UnionBank, and others participating in InstaPay/PESONet). These providers are bound by their own privacy policies and Philippine financial regulations.
6.2 KYC and Identity Verification Services
To fulfil our identity verification obligations, 22aceph may share copies of identification documents and personal details with third-party KYC service providers. These providers are contractually bound to process data only for the purpose of identity verification and are not permitted to use it for any other purpose.
6.3 Game Providers
Third-party game providers whose titles are available on the 22aceph platform — including JILI Games and live dealer studio operators — receive limited technical data necessary to operate the games within your session (such as your player ID and session token). These providers do not receive your full identity data or financial details.
6.4 Regulatory and Law Enforcement Authorities
22aceph will disclose personal data to Philippine regulatory authorities, law enforcement agencies, or other competent authorities when required to do so by law, court order, or in connection with legal proceedings. 22aceph will notify affected players of such disclosures where permitted by law.
6.5 Fraud Prevention Services
To protect the platform and its players from fraud, 22aceph may share limited technical and transactional data with specialised fraud prevention services. These services are bound by strict data processing agreements and use the data only for the purpose of risk assessment.
7. How Long We Keep Your Data
22aceph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
- Active account data: Retained for the duration of your active membership at 22aceph plus a minimum of 5 years after account closure, as required by Philippine AML regulations.
- Transaction and gaming records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements under Philippine law.
- KYC documents: Retained for 5 years after account closure or the last transaction, whichever is later.
- Customer support communications: Retained for 3 years to support dispute resolution and quality assurance.
- Technical and session data: Retained for up to 12 months for security monitoring purposes, then automatically deleted.
- Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter as evidence of compliance.
When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. 22aceph conducts periodic data audits to ensure that obsolete data is identified and removed on schedule.
8. Cookies and Tracking Technologies
22aceph uses cookies and similar technologies to operate the platform, remember your session, and analyse usage patterns. Here is a straightforward breakdown of the cookies we use:
- Strictly Necessary Cookies: Required for the platform to function. These maintain your login session, remember your game preferences, and ensure security features work correctly. You cannot opt out of these cookies while using 22aceph.
- Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where players encounter difficulties, and how long sessions typically last. This information is used in aggregate form to improve the platform. No individual profiles are created from analytics data.
- Functionality Cookies: Remember your platform preferences such as language settings, display options, and notification preferences, so you don't have to reset them every time you visit 22aceph.
- Security Cookies: Used to detect and prevent fraudulent sessions, bot activity, and other security threats. These cookies are part of our fraud prevention infrastructure.
You can manage cookie preferences through your browser settings. Note that disabling cookies beyond strictly necessary ones may affect some platform functionality. Clearing cookies will log you out of your current 22aceph session.
9. How We Keep Your Data Secure
Protecting your personal data is one of 22aceph's most important operational commitments. We implement the following security measures as standard practice across the platform:
- SSL/TLS encryption: All data transmitted between your browser or device and the 22aceph servers is encrypted using industry-standard TLS protocols. The padlock icon in your browser confirms this encryption is active.
- Encrypted data storage: Sensitive personal data — including identity documents, financial details, and authentication credentials — is stored in encrypted form on secured servers with strict access controls.
- Access controls: Internal access to player data at 22aceph is restricted on a need-to-know basis. Staff are granted access only to the data necessary for their specific role and are subject to confidentiality obligations.
- Two-factor authentication: Available for player accounts and mandatory for administrative access to platform systems. Players are encouraged to enable 2FA on their 22aceph accounts for additional security.
- Regular security audits: 22aceph's platform infrastructure undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
- Incident response: In the event of a data breach that affects player personal data, 22aceph will notify affected players and the relevant Philippine regulatory authorities within the timeframes required by law.
10. Your Data Rights
Under the Philippines Data Privacy Act (RA 10173), you have the following rights regarding the personal data that 22aceph holds about you. These are real rights that we are legally required to honour — not aspirational statements.
Right to Access
You can request a copy of all personal data 22aceph holds about you, including the categories of data, how it is used, and who it has been shared with.
Right to Correction
If any personal data 22aceph holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
Right to Erasure
You can request deletion of your personal data in certain circumstances — for example, if the data is no longer needed for the purpose it was collected, subject to our legal retention obligations.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes at any time. You can also object to other types of processing where 22aceph relies on legitimate interests as its legal basis.
Right to Data Portability
You can request a copy of personal data you have provided to 22aceph in a structured, commonly used, machine-readable format for transfer to another service.
Right to Withdraw Consent
Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without penalty to your account access or services.
To exercise any of these rights, contact the 22aceph Data Protection Officer at support@22aceph.best with the subject line "Data Rights Request". Please include your registered name and mobile number so we can verify your identity before processing the request. 22aceph will respond within 30 days of receiving a valid, verified request.
If you are not satisfied with how 22aceph handles your data rights request, you have the right to lodge a complaint with the Philippines National Privacy Commission (NPC).
11. Children and Minors
22aceph is strictly an adult platform. We do not knowingly collect personal data from persons under 21 years of age. The minimum age to register at 22aceph is 21 years, and age verification is a mandatory part of the KYC process for all members.
If 22aceph discovers that personal data has been collected from a person under 21 years of age, that data will be immediately and securely deleted, the associated account will be closed, and any deposited funds will be returned in accordance with applicable regulations. Parents or guardians who believe that a minor may have registered at 22aceph should contact us immediately at support@22aceph.best.
22aceph actively supports parental control tools and internet filtering services that can be used to prevent minors from accessing gambling websites. We encourage families to use these tools as part of a broader approach to keeping young people safe online.
12. Third-Party Links
The 22aceph platform does not contain links to third-party websites beyond those explicitly identified in the platform's standard navigation structure. In the event that any third-party content is referenced or linked from the platform, 22aceph is not responsible for the privacy practices or content of those third-party sites.
This Privacy Policy applies only to data collected and processed by 22aceph. If you navigate to any external website, you should review that website's own privacy policy before submitting any personal information.
13. Changes to This Privacy Policy
22aceph may update this Privacy Policy from time to time to reflect changes in our data practices, operational procedures, or applicable legal requirements. When material changes are made, we will notify registered players by email, via an in-platform notification, or by posting a prominent notice on the website at least 7 days before the changes take effect.
The "Last Updated" date at the top of this policy indicates when the most recent version was published. Continued use of the 22aceph platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised policy, you should request account closure before the effective date.
The most current version of this Privacy Policy is always accessible at https://22aceph.best/privacy-policy. We recommend reviewing this page periodically, especially before providing any new personal information to the platform.
14. Contact Us and Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or how 22aceph handles your personal data, please contact our Data Protection Officer:
- Email: support@22aceph.best (subject line: "Privacy / DPO Query")
- Live Chat: Available 24/7 from your 22aceph account dashboard
- Languages: English and Tagalog
- Response Time: Within 48 hours for privacy-related requests
For responsible gaming concerns or to request self-exclusion, please visit the Responsible Gaming page. For general account support, our live chat team is available at any hour.
If your concern relates to a potential data breach or urgent security matter, please mark your message as urgent and our team will prioritise your case. 22aceph takes all data protection concerns seriously and will investigate all reports promptly and thoroughly.